Privacy Policy for Payload Cargo
Effective Date: 19th March, 2025
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1. Introduction
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Welcome to Payload! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services to ship goods from China to Uganda, track shipments, and manage cargo requests. By accessing our website, mobile app, or using our services, you agree to the terms outlined in this policy.
2. Information We Collect
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We collect different types of information to provide and improve our services, including:
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Personal Information: Name, email address, phone number, and billing details when you create an account or make a payment.
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Shipment Information: Cargo descriptions, delivery addresses, and recipient details.
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Usage Data: IP addresses, device information, browser type, and usage patterns to enhance our platform’s functionality.
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Payment Information: Credit/debit card details, mobile money transaction records, and bank transfer details (processed securely through third-party payment providers).
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Communication Records: Emails, customer support inquiries, and feedback submitted through our platform.
3. How We Use Your Information
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We use your information to:
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Facilitate shipment processing and tracking.
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Communicate important updates regarding your orders.
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Improve our platform’s functionality and user experience.
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Process payments and prevent fraudulent transactions.
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Comply with legal obligations and ensure regulatory compliance.
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Provide customer support and respond to inquiries.
4. How We Share Your Information
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Your information may be shared with third parties under the following conditions:
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Service Providers: We share relevant details with logistics partners, payment processors, and customer support providers.
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Regulatory Authorities: We may disclose information if required by law, court orders, or government requests.
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Business Transfers: If Payload undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.
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Fraud Prevention: We may share information with security agencies to prevent unauthorized activities.
5. Account Deletion and Data Deletion
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You have the right to request that your account and personal data be deleted at any time.
To request deletion of your account:
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Open our app as installed on your device and log into your account.
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Navigate to the "Profile or Settings" section.
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Select "Profile" and then "Delete Account".
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You will receive a confirmation email after your account has been successfully deleted.
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When you delete your account, the following data will be permanently removed:
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Profile information (name, email, etc.)
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Usage history and app activity
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Stored preferences and settings
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Data Retention After Deletion:
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Certain information (e.g., transaction data) may be retained for [X time period] to comply with legal or financial requirements. After this period, all data will be permanently deleted.
6. Data Security
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We implement industry-standard security measures to protect your personal information, including:
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Secure data encryption and transmission protocols.
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Restricted access to sensitive user data.
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Regular security audits and vulnerability assessments.
Despite these measures, no method of data transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
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We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, data will be securely deleted or anonymized.
8. Third-Party Links
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Payload may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies before providing personal information.
9. Changes to This Policy
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Payload reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and users will be notified where necessary. Continued use of our services after modifications constitutes acceptance of the revised policy.
10. Contact Us
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For any questions or concerns about this Privacy Policy, contact us at:
Payload Uganda Ltd
Email: comms@payloadug.com
Phone: +256393514753
Website: www.payloadug.com